Central Hudson Gas & Electric Corp. has successfully transitioned customers in all five of its operating districts to monthly meter reading, more than one month ahead of schedule. Central Hudson had previously agreed with state regulators to complete the implementation by the end of October.
"With actual meter reads every month, customers are now able to compare their electricity use using more meaningful data, giving them the transparency and confidence they deserve to have in their utility bill," Central Hudson President and CEO Steph Raymond said. "We are committed to listening to our customers as we continue to make change that benefits everyone."
Monthly meter readings provide confidence that customers’ bills align closely with actual usage on a monthly basis and give customers a better understanding of energy usage and consumption patterns. Estimated readings may occasionally be used in certain circumstances, such as instances where Central Hudson cannot access the meter to obtain a reading.
Monthly meter reading is part of a larger overall commitment to continually improving services to better meet customer needs. The company has:
- Added more than three dozen new members to the customer contact center to reduce wait times;
- Implemented enhanced training protocols for company representatives to ensure more meaningful and effective interactions with customers;
- Hosted or attended more than 100 different customer service events throughout the service area - including several events in conjunction with federal, state and local elected officials - to assist thousands of customers;
- Redesigned the online "My Account" page to provide customers greater insight into their account and usage history.
"Central Hudson plays a fundamental role in the community, and we take our responsibility to provide safe and reliable service seriously," Raymond added. "We will continue to seek out new and innovative ways to improve our overall performance while keeping costs as low as possible for our customers."
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