CenHub FAQs
CenHub:
Is the CenHub branding going away?
Yes, Central Hudson is ending CenHub as a sub-brand to focus on Central Hudson as the most established, more recognized brand. All CenHub programs will be going away, except for Peak Perks, which will continue under the Central Hudson brand.
CenHub Store:
Why is the store closing?
Central Hudson has chosen to close the CenHub Store to focus on expanding opportunities to bring savings through local retailers.
Will Central Hudson still offer rebates?
Yes, Central Hudson offers residential customers rebates and special pricing through local retailers for LEDs, smart thermostats, water fixtures and electric heat pump water heaters. For details:
Will we still have commercial rebates?
Yes, commercial rebates will still work the same way they do today.
Who do I contact if I need to make a return?
Uplight customer care will handle return inquiries up to 30 days after Dec. 31 to honor our 30-day return policy.
Email: service@cenhubstore.com
Ideal for checking order status and product questions.
Call: (844) 906-0907
Ideal for checking order status and product questions.
Available Monday–Friday, 9 a.m.–9 p.m. EST, excluding federal holidays.
Will sales be final?
Uplight customer care will handle return inquiries up to 30 days after the store closing (Dec. 31, 2020) to honor our 30-day return policy.
What if I have a problem with my purchase after the 30-day return policy?
Issues with products past 30 days should be directed to the manufacturer.
Insights:
I am looking for CenHub Insights and challenges but can’t find them on the website.
CenHub Insights is no longer available, therefore, we can’t offer energy savings challenges on this platform.
Where can I get energy efficiency tips?
Will I still receive efficiency comparisons as part of the CenHub Insights program?
If you are a customer that receives household comparisons via email or mail, you will no longer receive those comparisons after Dec. 31, 2020. We are looking into alternate , options for the future.
Insights+:
Why can’t I enroll in Insights+?
Central Hudson is no longer offering this program.
Why is Insights+ being discontinued?
Insights+ is being discontinued due to the the termination of the partnership with the provider.
I have an Insights+ meter, will I still be able to see my granular data?
Granular data will no longer be available, however, you can view your monthly usage on your Central Hudson bill, or by logging into your online account and visiting https://www.cenhud.com/myaccount/usage/.
I am a TOU customer, how can I see my TOU breakdown?
Customers will be unable to view the time-of-use breakdown at this time.
Will I still get billed my actual usage each month?
Yes, customers that receive an actual bill in lieu of an estimate will continue to receive actual monthly bills.
Will I still be charged for my Insights+ subscription?
No, all subscriptions will be turned off as of December 31, 2020.
Will I still be able to access my data?
No, daily and hourly usage data will not be available on the Central Hudson website.
I am a Time-of-Use customer. Will I still be on Time-of-Use?
Yes, Time-of-Use is a separate program and there will be no changes to your enrollment in that program. The only change is that you will no longer be able to access CenHubInsights.com to see your daily and hourly usage data.
Can I opt out of Time-of-Use?
If you have fulfilled your one-year commitment to Time-of-Use, you may opt out. If you have not yet reached the end of your one-year commitment than you will have to continue with the program until the one-year date of the agreement.
Will I still receive my Geothermal Rate credit?
You will still receive your Geothermal Rate Credit through June 30, 2021.
Will Central Hudson be changing out my meter?
No, Central Hudson will not be replacing the Insights+ meter at your residence.
Will I still receive high usage alerts?
No, you will no longer receive these email alerts as this was part of the Insights+ program.
Peak Perks:
I am signed up for the CenHub Peak Perks programs. Will these be ending as well?
The Peak Perks program will continue in the Targeted Demand Management Zone (TDM), under the Central Hudson branding. There will be no changes to how the program operates.
I am signed up for Peak Perks Whole Home Generator Program. Will I still receive my sign on/yearly incentive?
Yes, you will still receive your incentives for enrolling in the Peak Perks Whole Home Generator Program. The only change is that you will no longer be able to access CenHubInsights.com to see your daily and hourly usage data.