Deferred Payment Agreement
How it works
Deferred Payment Agreements (DPAs) help customers catch up on a past-due account balances. With a Deferred Payment Agreement, you make payments on your past-due balance in monthly installments while also committing to pay current and future bills in full and on time.
If you have an overdue balance, your account is still considered in arrears even if you are making partial payments outside of a DPA. Set up a Deferred payment Agreement, if you cannot pay your balance in full, to protect your account from collection efforts.
Most residential and some non-residential customers are eligible for a DPA. The DPA is designed to help customers reconcile their past due balance while maintaining service and keeping their account in good standing. Customers enrolled in DPAs are not assessed interest on their balance, will not be sent to collections if they maintain their agreement, and will maintain their service if the agreement is properly followed.
To enroll in a DPA, the fastest and easiest way is to proceed online by clicking the button below. Alternatively, if you do not have a MyAccount, you may call us and enroll over the phone with our IVR system or by speaking with a Central Hudson Customer Service Representative.
Create a Payment Agreement Online
Already have a signed Deferred Payment Agreement in place?
If you already have a payment agreement in effect, visit your Deferred Payment Agreement details page or the letter you received for your payment installment schedule and additional details. That page is only available for accounts that already have a Deferred Payment Agreement.
Remember to pay new account charges on time to keep your account in good standing and your Deferred Payment Agreement in effect.
FAQs
Yes. While enrolled in a DPA you must continue to pay your monthly utility bills in full. If you fail to pay either your monthly utility bill in full or your DPA installment in full, your account will be subject to collections actions.
Your DPA amount will be included in your regular monthly utility bill. A DPA line item will be added. Pay the total amount on your bill (monthly utility charges + DPA installment amount) each month to remain in good standing.
Your DPA amount and regular monthly utility bill can be paid in one monthly payment. The total amount must be paid in full (monthly utility charges + DPA installment amount) each month to remain in good standing.
To create a MyAccount, please click here and follow the prompts. Using MyAccount is the best way to seamlessly access your Central Hudson account and meet your needs as a customer.